Conflict resolution

by Mona Pereth

• Introduction
• Tutorials on conflict resolution
• Tutorials on de-escalation
• Conflict resolution and autism

Introduction

The conflict-resolution techniques described on many of the pages listed below include things that are very difficult for many autistic and similarly neurodivergent people, e.g. awareness of body language, although they also include other things likely to be much easier for us.

An important question for our group(s) to discuss is: Are there conflict resolution skills that can well work without relying on the more difficult (for us) things? Which of the skills described on the pages below are truly essential to conflict resolution, vs. which skills may be helpful (at least among NT's) but optional?

Tutorials on conflict resolution

• An Introduction to Conflict Resolution on the "Skills You Need" site (see also various links on page).

• Conflict Resolution: Definition, Process, Skills, Examples by Alison Doyle, the balance careers, Updated May 25, 2020.

• How to Resolve Conflict Effectively co-authored by Gene Linetsky, MS, wikiHow, Last Updated: February 15, 2021.

• Resolving Conflict in 4 Steps by Austin Williams, First Tee, March 13, 2017

• Training for Conflict Resolution - Community Tool Box, Learn A Skill, Chapter 20, section 6.

• Conflict Resolution Skills, HelpGuide

• The Five Steps to Conflict Resolution, American Management Associaton, Jul 25, 2019.

• BIFF: 4 Ways to Respond to Hostile Comments: Get respect with responses that are Brief, Informative, Friendly, and Firm, by Bill Eddy LCSW, JD, Psychology Today, Sep 30, 2018.

• 9 Key Steps for Conflict Resolution at Work by: Indeed Editorial Team, Indeed Career Development, February 4, 2021.

• Because it's the rule! (on win-win compromises) by Brad Hicks, Jan. 7th, 2006.

• Conflict Resolution - blog on the website of Harvard Law School's Program on Negotiation

Tutorials on de-escalation

• 10 Ways to Defuse the Hostility of People Who Are Angry: There are clear ways to handle anger effectively, by Barbara Greenberg Ph.D., Psychology Today, Feb 12, 2017

• Calming Upset People Fast with EAR: An EAR Statement can calm an upset or hostile person within seconds, by Bill Eddy LCSW, JD, Psychology Today, Jan 02, 2018.

• Don't Let HCPs Ruin Your Life in 2018: Use the CARS method to deal with high conflict people and situations, by Bill Eddy LCSW, JD, Psychology Today, Jan 15, 2018/

• How to Deal With Someone Yelling at You co-authored by Liana Georgoulis, PsyD, wikiHow, Last Updated: August 26, 2021.

More articles about de-escalation will be posted later.

Conflict resolution and autism

• How to Handle Conflict if You're Autistic by Luna Rose, Wikihow, Last Updated: May 6, 2021,

• Conflict Resolution For People With Aspergers by by Jack Ori, September 16, 2012 (another copy on the Autism Empowerment site)

• Dealing with Conflict on the Autism Spectrum by Dr. Tasha Oswald, Open Doors Therapy, March 3, 2021.

• Tips for Conflict Resolution, Autism Spectrum Disorders Manitoba (Canada)